Privacy Policy

Legal Document

Last Updated: April 22, 2025  —  Effective Date: April 22, 2025

Capital Auto Glass (“we,” “our,” or “us”) operates autoglasscapital.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our website, you consent to the practices described herein.

1. Information We Collect

Information You Provide Directly

When you request a quote, submit a form, or contact us, we may collect:

• Full name and contact information (phone number, email address, mailing address)
• Vehicle information (year, make, model, VIN, body style)
• Insurance information (provider name, policy number, claim number, deductible)
• Service location and preferred appointment details
• Pre-payment application data (business information, funding method, payment card details for the pre-payment program)
• Any other information you voluntarily provide in message fields or forms

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version, operating system, device type
• IP address and approximate geographic location
• Pages visited, time spent, referring URLs, and clickstream data
• Cookie identifiers and similar tracking data (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, inquiries, and service questions
• Schedule and confirm service appointments
• Process and file insurance claims on your behalf
• Administer the Pre-Payment Program and process payments
• Send service confirmations, appointment reminders, and follow-up communications
• Improve our website functionality, content, and user experience
• Comply with legal obligations and resolve disputes
• Prevent fraud and protect the security of our systems

We do not use your information for unsolicited third-party marketing or sell your data to data brokers.

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Insurance Companies: With your express consent, we share the information necessary to file and process your glass claim with your insurance provider.
• Service Providers: We use Zoho Mail (email delivery) and YelloPost (website management and lead notification) to operate our business. These providers access data only as necessary to perform services on our behalf and are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Capital Auto Glass, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with prior notice provided to you.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. A cookie is a small text file stored on your device. We use:

• Functional cookies: Remember your accessibility preferences (text size, contrast settings) set through our AdaWebPro accessibility widget.
• Analytics cookies: Help us understand how visitors interact with our site (pages visited, session duration). This data is aggregated and anonymous.
• Preference cookies: Store your cookie consent choice so we do not ask again.

You may decline non-essential cookies via the cookie consent banner displayed on your first visit, or clear cookies at any time through your browser settings. Note that disabling cookies may affect some website functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing service, comply with legal obligations, and resolve disputes. Quote inquiry data is generally retained for 24 months. Pre-payment program records are retained for a minimum of 7 years in accordance with applicable financial record-keeping requirements. You may request deletion of your data at any time (see Section 7).

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our website uses SSL/TLS encryption (HTTPS) for all data transmission. Email communications are sent via authenticated SMTP with SPF, DKIM, and DMARC records configured.

However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing personal information online.

Important note on the Pre-Payment Application: Credit card information submitted through our online form is transmitted securely and used solely to establish your pre-payment account. We do not store full card numbers on our servers.

7. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and any third parties with whom it is shared.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with legal obligations).
• Right to Opt-Out of Sale: We do not sell personal information. No opt-out is required, but you have this right by law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You may request correction of inaccurate personal information we hold about you.

To submit a request under any of these rights, please contact us using the information in Section 11. We will respond within 45 days. We may need to verify your identity before processing your request.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, including Google Maps, insurance company portals, and social media platforms. This Privacy Policy applies only to autoglasscapital.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

We will acknowledge your request within 10 business days and respond fully within 45 days.